Help Centre

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Help Centre

Support for New and Current Students

Support for New and Current Students

Learn more about what Student Support Services are available

Student ID

What is a Student ID Card?

How do I obtain a Student ID Card?

I have lost my ID card, how do I obtain a replacement?

Why does the card not have an expiry date on it?

I have changed my course, do I need a new ID card?

I have withdrawn from my course, what should I do with my ID card?

I am a female student who wears a veil, do I have to remove my veil for the photograph?

I have an examination and I am unable to locate my ID card, what can I do?

My ID card doesn't work on the car park/Library scanners, what can I do?

Will the fact that I am disabled affect my chance of getting a place at the University of Bolton?

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Advice and Guidance

Where can I find the minibus timetable?

Is there support for Estranged students?

What are the course fee policies?

I want to change or leave my course

Why can't I make an application, access the student portal, enroll, or access part of the University website?

Who are Bolton University Student Advice Team and how can they help?

What support is available if I feel overwhelmed or like dropping out from my course?

Statement from the University of Bolton for Applicants and Offer Holders for January 2021 Start

Will my Tier-4 visa be cancelled if I return to my home country?

Access past exam papers

Can I speak to someone from the Library?

Where is the ZOOM link or password for my class?

How long until I receive an offer?

How can I request a refund?

How do I find my academic Tutor?

Where do I submit my assignment?

Where do I go to ask course related questions?

How do I contact a member of staff, such as my Personal Tutor?

My timetable is wrong/not appearing on the web, what should I do?

My name is not showing on the class register, what do I do?

Who can I discuss my academic results with?

How do I find out about refer/defer work I have to do?

When will I get my module results?

How do I check when my classes are?

How do I make an official complaint about a member of staff/service/School?

How do I provide feedback about the service?

How do I make an appointment to see a Student Advisor?

How do I use Linkedin ?

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Council Tax

How do I apply for Council Tax exemption?

My course does not follow the standard Academic Year, will this cause a problem with Council Tax?

How do I know which local authority/Council I pay Council Tax to?

Who do I contact if my circumstances, which may affect my Council Tax have changed?

I have changed my address, what do I do?

If I take time out from my studies can I still receive Council Tax exemption?

I am an international/overseas student with a partner, is my partner exempt from Council Tax?

I am an international/overseas student with a partner, is my partner exempt from Council Tax?

Can I still obtain Council Tax exemption if I have a debt to the University of Bolton?

I am a part-time student do I have to pay Council Tax?

I am a full-time student but I live with someone who is not a student, what should I do?

I am a full-time student do I have to pay Council Tax?

Who counts as a full-time student for Council Tax purposes?

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Official Letters

I haven't received my transcript yet, what should I do?

How do I request a To Whom It May Concern letter?

How do I request a letter to open a bank account?

How do I get an intermediate transcript?

Where do I get forms such as mitigating circumstances, extension requests, module changes, appeal forms?

How long does it take to produce a letter?

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Appointments

How do I book an appointment with the International Student Journey Officer?

How do I book an appointment with the Wellbeing Support Service?

What drop-in sessions/appointments are available on a daily basis?

How do I cancel my appointment?

How do I book an appointment with the Disability Service?

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Health and Welfare

How to apply for the Student Support Fund (UOBSSF)

What support is available for pregnant students at the university?

What is the Bike Scheme?

How do I book a coronavirus test?

What support is available for me if I am suffering from anxiety?

I'm feeling very stressed. What support is there for this at Bolton University?

What support it available for students during COVID-19?

How do I register with a local doctor?

Who can apply for Disabled Students' Allowance (DSA)?

I am being bullied/harassed, who can I speak to?

Is childcare available to students?

How can I improve my computer security and online safety?

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Student Experience

Can I take part in any volunteering while at Bolton University?

How do I become a student course representative?

Who can I speak to about peer mentoring?

Who can I speak to about peer mentoring?

How do I make an academic appeal?

I need to speak to someone about mitigating circumstances, what should I do?

What is my LEAP Ahead Action Plan?

How do I book onto a LEAP Workshop?

How do I make an appointment with a Student Liaison Officer?

How do I contact the Student Experience Team?

When is Welcome Week?

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Life Lounge

What and where is the Life Lounge?

What support is available?

How do I access support services?

Do I need an appointment to visit the Life Lounge?

Is the service confidential?

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Careers Service

Where can I get help to apply for a post-study work visa?

Where is the Careers Service located, and how can I contact them?

When and where are The Careers Service drop-ins?

We have a current vacancy and wish to advertise this to students/graduates. How do we go about this?

What support is available through the Careers Service?

Who can use the Careers Service at the University of Bolton?

What information and resources are available via the Careers Service?

Can I arrange a mock interview to help me prepare for the real thing?

Do I need to know what I want to do before using the Careers Service?

I am an international student concerned about finding work in the UK when I graduate. Can you advise me about visa regulations?

I'm making lots of job applications but not getting invited for interviews, can the Careers Service help?

How do I make the most of ‘non-graduate’ jobs and work experience on my CV?

Will I be able to work in the UK after finishing my studies?

Do I have to submit a cover letter every time I apply for a job with a CV?

Can I get help with my CV and job applications?

What is the Bolton Award?

How do I gain the Bolton Award?

What support is available for those undertaking the Bolton Award?

Can I complete the Bolton Award around my course?

Is there a cost to undertaking the Bolton Award?

How long does it take to complete the Bolton Award?

Who is eligible to complete the Bolton Award?

What will I gain from the Bolton Award?

I work part-time, will this experience count towards the Bolton Award?

What information and resources are available via the Careers Service?

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Disability Services

Where can I find out more about the Disability Service?

How do I declare that I have a disability or specific learning difficulty?

How do I contact a Disability Advisor?

Will the Disabled Students' Allowance (DSA) pay for my tuition fees or living costs?

I used to have a report that said I have dyslexia, but I have lost it, what shall I do?

I am an international/EU student and I have evidence of a disability or a specific learning difficulty but it is not written in English is that ok?

I am a blue badge holder what parking arrangements are there on-campus?

Do you accommodate a lot of students with specific learning difficulties?

I want to make a complaint about the Disability Service, how do I do that?

What does a Disability Advisor do?

Will a student be matched with a scribe in exams who has their subject knowledge, and doesn't that place them at an advantage?

I missed the cut-off date for exam arrangements, what do I do now?

I applied for individual exam arrangements, who can I check with that they are in place?

Due to my disability needs, I have been recommended to have a scribe (amanuensis) in exams. Should I have a practice session with them before the exam?

Will you tell anyone that I am disabled or have a specific Learning difficulty (SpLD)?

I am deaf and will need British Sign Language Interpreters for my course. Can I have the same two interpreters every class?

Will I have to contribute to the cost of the test to find out if I have a specific learning difficulty (SpLD)?

Can a specialist one-to-one study skills support worker help me with the subject I am studying?

What is 'access', 'assistive' or 'enabling' technology?

Can I keep the equipment which the Disabled Students' Allowance (DSA) funded when my course has finished?

How quickly will any support be put in place for my disability needs?

I was recommended some equipment in my study of needs report. How do I get it?

I have HIV/AIDS can I apply for Disabled Students' Allowance (DSA)?

I have cancer can I apply for Disabled Students' Allowance (DSA)?

I have applied for Disabled Students' Allowance (DSA), what next?

How do I apply for Disabled Students' Allowance (DSA)?

I had a test for a specific learning difficulty when I was in secondary school. Will I be able to use it to apply for Disabled Students' Allowance (DSA)?

Do I have to apply for Disabled Students' Allowance (DSA)?

I am an international/EU student, am I eligible to apply for Disabled Students' Allowance (DSA)?

I have a part-time job, can I still apply for Disabled Students' Allowance (DSA)?

Can a member of my family/next-of-kin sort out all my paperwork to do with my disability and talk to a Disability Advisor about my case?

Why do I have to make an appointment to see a Disability Advisor, or attend drop-in sessions at a specific time? Why can't I just drop-in at any time?

I think I might have dyslexia, can the Disability Service help?

Will you tell anyone that I am disabled or have a specific learning difficulty?

What is Disabled Students' Allowance (DSA)?

How do I contact the Disability Service?

I am a disabled member of staff and I need support, who do I contact?

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Sports Centre

What are the opening times and contact details for the Sports Centre?

What is available at the University of Bolton Sports Centre?

Where is the swimming pool and gym?

Do you have a gym or a swimming pool?

Where is the Sports Centre?

How do I make a booking for the Sports Centre facilities?

Where can I find more information about the Sports Centre?

How do I register to use the Sports Centre?

How much do Sports Centre activities cost?

What exercise classes can I take part in at the University of Bolton?

When are the free swim times for students?

Are there any sports and recreation off-campus activities?

Where do the teams train?

How do I join a sports team?

Can I bring friends to the climbing wall at the University of Bolton?

How much does it cost to join a sports team?

Do I have to be good at sport to take part?

Can I learn to climb on the climbing wall at the University of Bolton?

Do I have to play competitively or can I just train?

How much is it to climb on the campus climbing wall?

What teams are available to join?

How old do you have to be to use the climbing wall?

Can I play competitive sports at the University of Bolton?

Can I contact a sports captain directly?

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Students Union

What is the Students' Union (SU)?

Can I join a society?

What is the Students' Union (SU)?

What does the Students' Union (SU) do?

Is there a Students' Union (SU) shop on campus?

How do I join the Students' Union (SU)?

Are the Students' Union (SU) on social media?

Can I join a society?

Is there a bar on-campus?

What sports societies are available?

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Accommodation

Do I need to be a student to live in student accommodation?

Do I need to be studying at the University of Bolton?

When can I move into the accommodation?

Can children stay/live with me?

Can I bring a pet?

Can I store my belongings in my room, over the summer or after my tenancy has ended?

Where can I find a copy of my tenancy agreement?

What if I want to terminate my agreement and move out?

Can I have visitors?

What do I need to bring?

Are the rooms en-suite?

What am I responsible for in the Halls?

What does my rent include?

Is there car parking at Halls?

Is there Internet?

How will I pay my rent?

Will I need to pay a deposit?

How much are the Halls of Residence?

Do I need a guarantor?

Does the University of Bolton have Halls of Residence?

How far away from the University of Bolton are the Halls of Residence?

Is the Halls of Residence secure?

What happens if someone in my flat shows symptoms or tests positive for COVID-19?

What has the Halls of Residence put in place to help protect students from outbreaks of COVID-19?

Can I book my accommodation before my offer is unconditional?

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Enrolment

Where do I enrol?

I am having issues enrolling on my course, resetting my password, or getting an error message when enrolling.

What is a course induction?

What is enrolment?

My course has started but I have not received enrolment information yet, what should I do?

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